Bupa Osteopaths

Bupa Changes - Patient Information

What’s the Problem?



In April this year, Bupa announced that they are changing the arrangements for osteopaths who treat members of Bupa. The conditions in the new contract are so onerous, thatan increasing number of osteopaths are withdrawing from offering consultations under Bupa cover.

Even if you are currently covered for treatment by your own osteopath under Bupa, there is no guarantee that this will continue and the number of osteopaths accepting Bupa insurance in your area may well be severely reduced.

Bupa’s new terms & conditions will mean that, in future, you may not be able to choose the osteopath you wish to see.


Current Petition Count

Osteopaths signed petition:
Osteopaths opted out of the new Bupa Osteopathy Network:
Patients signed petition:

So why is this happening?

There are several areas that these changes affect…


Bupa is offering to pay below the present fee scales for many osteopaths, especially in the London & the Southeast where the costs of running a practice are higher. They are also preventing patients from making up the difference between their present osteopath’s fees & what Bupa is prepared to pay – i.e. they are not allowing patients to “top up” the fees.


The new requirements will mean a massive increase in the amount of time that your osteopath has to spend in filling in forms for Bupa about your claim, your diagnosis, the treatment that you receive & your response to that treatment. This will cut down the time your osteopath has to do what they do best – treating patients such as yourself.


Osteopaths treat patients as individuals. Although your osteopath may diagnose that you have a particular problem, the treatment they provide to each patient is as unique as you are. We believe that your osteopath, having taken a case history and performed an examination, is in the best position to decide the treatment that you need. Without knowing you or ever having seen you as a patient, Bupa is trying to dictate what treatment your osteopath is allowed to give you.

No osteopath wants to stop providing treatment under your cover, but many feel that these changes make it impossible for them to give you the care you need.

What can you do to help?

If either you, or a member of your family, have benefited from osteopathic treatment or you feel that you may need our help in the future, there are three ways you can help…

1. Submit your name and email address to our petition


2. Spread the word to other Bupa members by drawing their attention to this problem. Talk about it. Like, tweet or share this page using the options at the top of the page. Send the address of this website to them via email and let people know what you think using the comments at the bottom.

3. Complain about this directly to Bupa. If they get sufficient negative feedback from their members, they may well withdraw these changes. If you are a member of a corporate scheme, we would also encourage you to contact the person who deals with health insurance matters at your place of work.

4. Have a look at, and maybe join in with, the comments on other websites, such as the excellent Private Patients Forum. www.privatepatientsforum.org

5. Submit a comment to the Competition Commission about how Bupa’s behaviour is limiting patient choice. See the “Latest News” page on how to do this.



You can complain to Bupa…

1. By Letter

The best way is in WRITING to

Dr Natalie-Jane MacDonald
Medical Director
BUPA Health & Wellbeing UK
Willow House
TW18 3DZ

2. Online

You can download a sample letter, that you can adapt, from

Or by e-mail to
This email address is being protected from spambots. You need JavaScript enabled to view it.

Or via their website

3. By Phone

or on the phone
0845 609 0111

Monday to Friday: 8am to 8pm
Saturday: 8am to 6pm

If you are a member of a corporate scheme, we would encourage you to contact the person who deals with health insurance matters at your place of work.


  • Comment Link Frieda Saturday, 14 January 2017 00:53 posted by Frieda

    Hi there to every body, it's my first pay a
    visit of this website; this website contains remarkable and
    actually fine data in support of visitors.

  • Comment Link stat detox Sunday, 08 January 2017 20:29 posted by stat detox

    You hardly come across content such as this nowadays. I recall when you could find a few posts like this in a few minutes however now it's much more difficult.

  • Comment Link saliva detox Sunday, 01 January 2017 19:10 posted by saliva detox

    Content is what it's all about folks and this is what I call good content. The information here is equally interesting and informative. This could make a terrific resource for someone looking for content ideas.

  • Comment Link sat test supervisor sign in Thursday, 29 December 2016 04:30 posted by sat test supervisor sign in

    Hi to every body, it’s my first pay a visit of this blog; this webpage consists of awesome and really excellent data in favor of readers.|

  • Comment Link intant flush Thursday, 08 December 2016 21:38 posted by intant flush

    Wonderful information when compared to most of the similar subject material I've read. Carry on the good work.

  • Comment Link Read through what he said, Wednesday, 23 November 2016 20:48 posted by Read through what he said,

    So I kinda wanna get into blogging. I was wondering where can I make a diploma translation where people might actually read it?.

  • Comment Link Sarah Wednesday, 23 November 2016 07:27 posted by Sarah

    Amazing! Its genuinely remarkable post, I have got much cear idea regardng fropm this paragraph.

  • Comment Link Weight Loss Friday, 18 November 2016 15:35 posted by Weight Loss

    This is great subject material. One of the better posts I've found today. Continue the great work.

  • Comment Link detox shampoo Tuesday, 15 November 2016 22:37 posted by detox shampoo

    I actually nearly failed to check this site out but I'm just glad I did. That it is pretty good when compared to others I've found. I will certainly come back.

  • Comment Link Jon Tuesday, 15 November 2016 14:28 posted by Jon

    wonderful issues altogether, you simply received a new reader.

    What might you suggest in regards to your post that you just made some days in the past?
    Any positive?


Leave a comment

Make sure you enter the (*) required information where indicated. HTML code is not allowed.