Bupa Osteopaths

Bupa Changes - Patient Information

What’s the Problem?



In April this year, Bupa announced that they are changing the arrangements for osteopaths who treat members of Bupa. The conditions in the new contract are so onerous, thatan increasing number of osteopaths are withdrawing from offering consultations under Bupa cover.

Even if you are currently covered for treatment by your own osteopath under Bupa, there is no guarantee that this will continue and the number of osteopaths accepting Bupa insurance in your area may well be severely reduced.

Bupa’s new terms & conditions will mean that, in future, you may not be able to choose the osteopath you wish to see.


Current Petition Count

Osteopaths signed petition:
Osteopaths opted out of the new Bupa Osteopathy Network:
Patients signed petition:

So why is this happening?

There are several areas that these changes affect…


Bupa is offering to pay below the present fee scales for many osteopaths, especially in the London & the Southeast where the costs of running a practice are higher. They are also preventing patients from making up the difference between their present osteopath’s fees & what Bupa is prepared to pay – i.e. they are not allowing patients to “top up” the fees.


The new requirements will mean a massive increase in the amount of time that your osteopath has to spend in filling in forms for Bupa about your claim, your diagnosis, the treatment that you receive & your response to that treatment. This will cut down the time your osteopath has to do what they do best – treating patients such as yourself.


Osteopaths treat patients as individuals. Although your osteopath may diagnose that you have a particular problem, the treatment they provide to each patient is as unique as you are. We believe that your osteopath, having taken a case history and performed an examination, is in the best position to decide the treatment that you need. Without knowing you or ever having seen you as a patient, Bupa is trying to dictate what treatment your osteopath is allowed to give you.

No osteopath wants to stop providing treatment under your cover, but many feel that these changes make it impossible for them to give you the care you need.

What can you do to help?

If either you, or a member of your family, have benefited from osteopathic treatment or you feel that you may need our help in the future, there are three ways you can help…

1. Submit your name and email address to our petition


2. Spread the word to other Bupa members by drawing their attention to this problem. Talk about it. Like, tweet or share this page using the options at the top of the page. Send the address of this website to them via email and let people know what you think using the comments at the bottom.

3. Complain about this directly to Bupa. If they get sufficient negative feedback from their members, they may well withdraw these changes. If you are a member of a corporate scheme, we would also encourage you to contact the person who deals with health insurance matters at your place of work.

4. Have a look at, and maybe join in with, the comments on other websites, such as the excellent Private Patients Forum. www.privatepatientsforum.org

5. Submit a comment to the Competition Commission about how Bupa’s behaviour is limiting patient choice. See the “Latest News” page on how to do this.



You can complain to Bupa…

1. By Letter

The best way is in WRITING to

Dr Natalie-Jane MacDonald
Medical Director
BUPA Health & Wellbeing UK
Willow House
TW18 3DZ

2. Online

You can download a sample letter, that you can adapt, from

Or by e-mail to
This email address is being protected from spambots. You need JavaScript enabled to view it.

Or via their website

3. By Phone

or on the phone
0845 609 0111

Monday to Friday: 8am to 8pm
Saturday: 8am to 6pm

If you are a member of a corporate scheme, we would encourage you to contact the person who deals with health insurance matters at your place of work.


  • Comment Link Brigida Thursday, 03 August 2017 21:19 posted by Brigida

    Pretty great post. I simply stumbled upon your blog and wished to
    mention that I've truly loved browsing your blog posts. In any case I'll be subscribing in your rss feed and I hope you write again very soon!

  • Comment Link Tammi Monday, 31 July 2017 16:35 posted by Tammi

    I used to be recommended this blog by way of my cousin. I
    am not positive whether or not this submit is written by means of him as nobody else realize such unique approximately my difficulty.
    You are incredible! Thanks!

  • Comment Link Demetra Monday, 31 July 2017 16:17 posted by Demetra

    Have you ever considered about including a little bit more than just your articles?
    I mean, what you say is valuable and all. Nevertheless imagine if you
    added some great pictures or videos to give your posts more, "pop"!
    Your content is excellent but with images and videos, this website could definitely be one of the greatest in its
    niche. Awesome blog!

  • Comment Link Rocky Honts Sunday, 30 July 2017 02:38 posted by Rocky Honts

    Good stuff. That's news to me. Much appreciated.

  • Comment Link Tomi Nolde Monday, 19 June 2017 14:59 posted by Tomi Nolde

    Dein Beitrag gefällt mir sehr gut! Weiter so :)

  • Comment Link keyword campaigns company owner |http://hermosamarketing.wordpress.com/2017/06/03/sorting-your-advertising-stack/ redondo beach online structures|http://hermosabeachseo.wordpress.com/2017/05/22/uncovering-manhattan-beach-real-estate-marketing/ adcopy mark Tuesday, 13 June 2017 23:37 posted by keyword campaigns company owner |http://hermosamarketing.wordpress.com/2017/06/03/sorting-your-advertising-stack/ redondo beach online structures|http://hermosabeachseo.wordpress.com/2017/05/22/uncovering-manhattan-beach-real-estate-marketing/ adcopy mark

    Nice write up. big fan of gun collecting and coins.

  • Comment Link Compra seguidores aqui Monday, 05 June 2017 01:42 posted by Compra seguidores aqui

    I?m impressed, I must say. Really rarely do I encounter a blog that?s both educative and entertaining, and let me tell you, you have hit the nail on the head. Your idea is outstanding; the issue is something that not enough people are speaking intelligently about. I am very happy that I stumbled across this in my search for something relating to this.

  • Comment Link owego Sunday, 14 May 2017 05:09 posted by owego

    This is getting to be a little bit added subjective, nevertheless I a lot choose the Zune Sector. The interface is vibrant, has more aptitude, and some cool functions which includes ‘Mixview’ that allow on your own suddenly view equivalent albums, songs, or other users related to what you’re listening in the direction of. Clicking on a single of individuals will middle upon that products, and yet another fastened of “neighbors” will come into perspective, allowing for yourself in direction of navigate above researching as a result of identical artists, audio, or consumers. Speaking of buyers, the Zune “Social” is much too excellent enjoyable, allowing for by yourself come across some others with shared tastes and getting to be mates with them. By yourself then can pay attention towards a playlist intended based upon an amalgamation of what all your close friends are listening toward, which is furthermore exciting. Individuals anxious with privacy will be relieved towards realize your self can stop the general public towards viewing your person listening routines if your self thus opt for.

  • Comment Link Rich maroon Friday, 12 May 2017 14:22 posted by Rich maroon

    I would like to suggest you perfect HTML scheme generator - [url="http://www.335u.net/"]Colors[/url]

  • Comment Link diet plan Friday, 12 May 2017 12:46 posted by diet plan

    Interesting blog post. I discovered various similar posts a while back. Check out the website link in my comment on custom diet plans. I never believed losing weight would be so easy.


Leave a comment

Make sure you enter the (*) required information where indicated. HTML code is not allowed.