Bupa Osteopaths

Bupa Changes - Patient Information

What’s the Problem?



In April this year, Bupa announced that they are changing the arrangements for osteopaths who treat members of Bupa. The conditions in the new contract are so onerous, thatan increasing number of osteopaths are withdrawing from offering consultations under Bupa cover.

Even if you are currently covered for treatment by your own osteopath under Bupa, there is no guarantee that this will continue and the number of osteopaths accepting Bupa insurance in your area may well be severely reduced.

Bupa’s new terms & conditions will mean that, in future, you may not be able to choose the osteopath you wish to see.


Current Petition Count

Osteopaths signed petition:
Osteopaths opted out of the new Bupa Osteopathy Network:
Patients signed petition:

So why is this happening?

There are several areas that these changes affect…


Bupa is offering to pay below the present fee scales for many osteopaths, especially in the London & the Southeast where the costs of running a practice are higher. They are also preventing patients from making up the difference between their present osteopath’s fees & what Bupa is prepared to pay – i.e. they are not allowing patients to “top up” the fees.


The new requirements will mean a massive increase in the amount of time that your osteopath has to spend in filling in forms for Bupa about your claim, your diagnosis, the treatment that you receive & your response to that treatment. This will cut down the time your osteopath has to do what they do best – treating patients such as yourself.


Osteopaths treat patients as individuals. Although your osteopath may diagnose that you have a particular problem, the treatment they provide to each patient is as unique as you are. We believe that your osteopath, having taken a case history and performed an examination, is in the best position to decide the treatment that you need. Without knowing you or ever having seen you as a patient, Bupa is trying to dictate what treatment your osteopath is allowed to give you.

No osteopath wants to stop providing treatment under your cover, but many feel that these changes make it impossible for them to give you the care you need.

What can you do to help?

If either you, or a member of your family, have benefited from osteopathic treatment or you feel that you may need our help in the future, there are three ways you can help…

1. Submit your name and email address to our petition


2. Spread the word to other Bupa members by drawing their attention to this problem. Talk about it. Like, tweet or share this page using the options at the top of the page. Send the address of this website to them via email and let people know what you think using the comments at the bottom.

3. Complain about this directly to Bupa. If they get sufficient negative feedback from their members, they may well withdraw these changes. If you are a member of a corporate scheme, we would also encourage you to contact the person who deals with health insurance matters at your place of work.

4. Have a look at, and maybe join in with, the comments on other websites, such as the excellent Private Patients Forum. www.privatepatientsforum.org

5. Submit a comment to the Competition Commission about how Bupa’s behaviour is limiting patient choice. See the “Latest News” page on how to do this.



You can complain to Bupa…

1. By Letter

The best way is in WRITING to

Dr Natalie-Jane MacDonald
Medical Director
BUPA Health & Wellbeing UK
Willow House
TW18 3DZ

2. Online

You can download a sample letter, that you can adapt, from

Or by e-mail to
This email address is being protected from spambots. You need JavaScript enabled to view it.

Or via their website

3. By Phone

or on the phone
0845 609 0111

Monday to Friday: 8am to 8pm
Saturday: 8am to 6pm

If you are a member of a corporate scheme, we would encourage you to contact the person who deals with health insurance matters at your place of work.


  • Comment Link без проблем посредник сша отзывы нью-йорк Tuesday, 05 July 2016 20:46 posted by без проблем посредник сша отзывы нью-йорк

    pochitay posrednik dlya pokupok v ssha ukraina sumki

  • Comment Link здесь посольство сша в украине киев карта линк Monday, 27 June 2016 04:15 posted by здесь посольство сша в украине киев карта линк

    правда что виза сша информация ?

  • Comment Link recontre coquine Sunday, 26 June 2016 08:17 posted by recontre coquine

    Super ce post, je vais le partager sur Twitter si ça vous va .

  • Comment Link Magnolia Tuesday, 14 June 2016 22:10 posted by Magnolia

    Its like you read my mind! You appear to know a lot about this, like you
    wrote the book in it or something. I think
    that you could do with a few pics to drive the message home a bit, but instead of that, this is great blog.

    An excellent read. I will definitely be back.

  • Comment Link Jacki Thursday, 05 May 2016 15:31 posted by Jacki

    EDM seems to be benefitting from the time it is born into.

    Firstly, bricks give a very strong impression of a solid built house.
    In the 1980s and 1990s, it would not have been completety unexpected to come across a young man wearing dungarees in any street in the UK.

  • Comment Link Lilly Thursday, 28 April 2016 18:31 posted by Lilly

    Thanks in support of sharing such a nice thought, puece of writing
    is fastidious, thats wwhy i have read iit entirely

  • Comment Link Deangelo Monday, 04 April 2016 12:42 posted by Deangelo

    Its like you read my mind! You seem to know a lot about this,
    like you wrote the book in it or something. I think that
    you can do with a feew pkcs to drive the message home a ljttle bit,
    but other than that,this is magnificent blog. A great read.
    I will certainly be back.

  • Comment Link Una Wednesday, 30 March 2016 10:08 posted by Una

    I am going to let you guys in over a secret alright?
    We have onl started playing this kind of epic android game referred to
    as township a few days and nights ago and I'm currently ahead of my good friend!
    Do you want to understand how? I found a site which offers free equipment that you can download and work with.

    These tools can make unlimited gold and gold coins for your town!

  • Comment Link Greg Thursday, 18 February 2016 16:18 posted by Greg

    It's truly very difficult in this full of activity life to listen news on TV,
    so I just use the web for that reason, and obtain the
    most up-to-date information.

  • Comment Link Laverty Sunday, 14 February 2016 17:02 posted by Laverty

    I think the toughest part will be finding a toy that
    just isn't already invented or already being invented. Wooden toys are similarly priced
    with toys, and they can be enjoyed for the lifetime.
    Most powerful nerf gun in the world Some parents even go on to create simple toys to make their children happy.

    The toys have broken all records when it comes
    to total purchases created by parents at any kids' store.

    These usually are flexible, natural rubber toys that come with classic shapes dogs and Shih Tzu alike really love.


Leave a comment

Make sure you enter the (*) required information where indicated. HTML code is not allowed.