Bupa Osteopaths

Bupa Changes - Patient Information

What’s the Problem?



In April this year, Bupa announced that they are changing the arrangements for osteopaths who treat members of Bupa. The conditions in the new contract are so onerous, thatan increasing number of osteopaths are withdrawing from offering consultations under Bupa cover.

Even if you are currently covered for treatment by your own osteopath under Bupa, there is no guarantee that this will continue and the number of osteopaths accepting Bupa insurance in your area may well be severely reduced.

Bupa’s new terms & conditions will mean that, in future, you may not be able to choose the osteopath you wish to see.


Current Petition Count

Osteopaths signed petition:
Osteopaths opted out of the new Bupa Osteopathy Network:
Patients signed petition:

So why is this happening?

There are several areas that these changes affect…


Bupa is offering to pay below the present fee scales for many osteopaths, especially in the London & the Southeast where the costs of running a practice are higher. They are also preventing patients from making up the difference between their present osteopath’s fees & what Bupa is prepared to pay – i.e. they are not allowing patients to “top up” the fees.


The new requirements will mean a massive increase in the amount of time that your osteopath has to spend in filling in forms for Bupa about your claim, your diagnosis, the treatment that you receive & your response to that treatment. This will cut down the time your osteopath has to do what they do best – treating patients such as yourself.


Osteopaths treat patients as individuals. Although your osteopath may diagnose that you have a particular problem, the treatment they provide to each patient is as unique as you are. We believe that your osteopath, having taken a case history and performed an examination, is in the best position to decide the treatment that you need. Without knowing you or ever having seen you as a patient, Bupa is trying to dictate what treatment your osteopath is allowed to give you.

No osteopath wants to stop providing treatment under your cover, but many feel that these changes make it impossible for them to give you the care you need.

What can you do to help?

If either you, or a member of your family, have benefited from osteopathic treatment or you feel that you may need our help in the future, there are three ways you can help…

1. Submit your name and email address to our petition


2. Spread the word to other Bupa members by drawing their attention to this problem. Talk about it. Like, tweet or share this page using the options at the top of the page. Send the address of this website to them via email and let people know what you think using the comments at the bottom.

3. Complain about this directly to Bupa. If they get sufficient negative feedback from their members, they may well withdraw these changes. If you are a member of a corporate scheme, we would also encourage you to contact the person who deals with health insurance matters at your place of work.

4. Have a look at, and maybe join in with, the comments on other websites, such as the excellent Private Patients Forum. www.privatepatientsforum.org

5. Submit a comment to the Competition Commission about how Bupa’s behaviour is limiting patient choice. See the “Latest News” page on how to do this.



You can complain to Bupa…

1. By Letter

The best way is in WRITING to

Dr Natalie-Jane MacDonald
Medical Director
BUPA Health & Wellbeing UK
Willow House
TW18 3DZ

2. Online

You can download a sample letter, that you can adapt, from

Or by e-mail to
This email address is being protected from spambots. You need JavaScript enabled to view it.

Or via their website

3. By Phone

or on the phone
0845 609 0111

Monday to Friday: 8am to 8pm
Saturday: 8am to 6pm

If you are a member of a corporate scheme, we would encourage you to contact the person who deals with health insurance matters at your place of work.


  • Comment Link Bonita Sunday, 11 February 2018 04:07 posted by Bonita

    I’m not that much of a internet reader to be honest but your blogs really
    nice, keep it up! I'll go ahead and bookmark your website to come back later.


  • Comment Link Deangelo Tuesday, 06 February 2018 12:32 posted by Deangelo

    http://tinyurl.com/y8qzlqaz rangga azof fita
    http://tinyurl.com/6tfhau3 anak paramitha rusady
    http://tinyurl.com/yalmt8jz video derby
    http://tinyurl.com/y8ldcajc agama atiqah hasiholan
    http://tinyurl.com/yasve8pb esa sigit heart

  • Comment Link Elwood Saturday, 20 January 2018 04:57 posted by Elwood

    I simply couldn't depart your web site before suggesting that
    I actually loved the usual info an individual provide for your guests?
    Is going to be back often to check up on new posts

  • Comment Link Britney Thursday, 04 January 2018 08:58 posted by Britney

    Helpful information. Fortunate me I found your web site unintentionally, and I'm shocked why this accident did not came about
    earlier! I bookmarked it.

  • Comment Link lose body fat Sunday, 31 December 2017 10:14 posted by lose body fat

    I think I checked out another post similar to this one in the past. It had the same subject matter and was just as well published.

  • Comment Link custom diet Friday, 22 December 2017 02:03 posted by custom diet

    Very good material in comparison to most of the similar subject material I've read. Carry on the nice work.

  • Comment Link lose weight fast Tuesday, 19 December 2017 03:17 posted by lose weight fast

    You barely come across content such as this anymore. I remember when you could find one or two posts similar to this in a few minutes but now it's significantly more difficult.

  • Comment Link Nola Thursday, 14 December 2017 15:35 posted by Nola

    The good news, but, is the fact that players can always countertop their
    loss or minimize it via investing on superior methods.

  • Comment Link fat loss diet Saturday, 09 December 2017 09:15 posted by fat loss diet

    It certainly is good to find good posts like this. I actually enjoyed it.

  • Comment Link Sunny Sunday, 26 November 2017 21:30 posted by Sunny

    I have checked your website and i've found some duplicate content, that's why you don't
    rank high in google, but there is a tool that can help you to create 100% unique
    content, search for; Boorfe's tips unlimited content


Leave a comment

Make sure you enter the (*) required information where indicated. HTML code is not allowed.