Bupa Osteopaths

Bupa Changes - Osteopath Information

What does it mean?



Late this April, Bupa recognised providers received a letter, inviting them to join a new Osteopath & Chiropractors Network. The only way to continue their recognition is to join this network, but the new terms & conditions will fundamentally change the relationship, not only between the insurer & the practitioner but also between the practitioner and their insured patients.

Current Petition Count

Osteopaths signed petition:
Osteopaths opted out of the new Bupa Osteopathy Network:
Patients signed petition:

Bones of Contention

The main problems with the new terms & conditions relate to

(a) Fees
(b) Extra administration
(c) Loss of professional autonomy

Although the issue of fees seems to be a problem primarily in areas of the country where it is more expensive to practice, the others affect ALL osteopaths, regardless of where they work.


Under the new network, Bupa are offering many osteopaths lower fees to treat their members than they are paying at present. Nearly half of all UK osteopaths practice in London & the Southeast, where both the cost of living & running a practice are much greater than in other regions of the UK. For this reason, osteopathic fees tend to be higher in these areas than in other areas of the country. It is in these areas that the greatest discrepancy seems to be occurring between what osteopaths are charging & what Bupa is prepared to offer.

Not only that, but patients will not be allowed to “top up” the difference between what an osteopath charges & that covered by Bupa. They are also taking control of if, and when, osteopathic fees will increase & by how much.

Extra administration

Bupa will require a report twice a year from each member of the new network that is, in effect, a written clinical audit of seven different aspects of your practice. Even more time-consuming will be, on demand, providing them with clinical outcome data. This will involve giving assessment questionnaires to every patient and compiling the data – a major research project in itself.

Loss of professional autonomy

Osteopaths will not be allowed to decide for themselves what treatment each patient needs, but agree to follow predetermined treatment protocols – “Bupa published care pathways”. You will also be required to give Bupa access to your patient records.

Although Bupa claim that they do not intend to interfere in clinical decision-making, the GOsC has raised concerns with Bupa about whether complying with these terms & conditions could potentially lead to a breach of the Standards of Practice (OPS). See the “Latest News” page for more information.

The full version of the Terms & Conditions for joining the Bupa network are available from their website here.

and an account of the potential impact of these on your practice can be downloaded from here.


What can I do about it?

1. If you are an osteopath please show your support by joining our online petition:


2. Encourage the BOA in its efforts to negotiate with Bupa Bupa by participating in their national survey of osteopaths’ opinions about the Bupa Osteopathic Network. It is open to ALL osteopaths that practice in the UK. See the “Latest News” page on how to do this

3. Write to your patients informing them of the situation & encouraging them to complain to Bupa (especially those in corporate schemes).

4. Spread the word. Talk about this issue to colleagues, send the address of this website to them by e-mail, Facebook, Tweet or use the add-this link at the top of the page.

5. Copy all the code in the box below and get your website manager to add it to a html page on your site. This will encourage your patients to visit this site:

6. Submit a comment to the Competition Commission about Bupa’s behaviour & how it is limiting patient choice. See the “Latest News” page on how to do this

7. Consider declining, or resigning from, the new Bupa Osteopathy Network as so many of your colleagues already have. See the “Latest News” about the massive response to “Bupa Resignation Day”


Writing to Patients

Bupa is most likely to listen to its policyholders as, after all, they are the ones who pay the premiums. That is why it is essential that we contact all our patients who have Bupa cover. Patients on corporate schemes, which provide a large chunk of Bupa’s income, could get the person who administers the health insurance involved. A few corporate schemes backing us would really make Bupa think again. A draft letter to patients is available to download from here.

A draft letter of complaint that can be adapted by each patient can be downloaded from here.

A poster for your waiting room, that can also be used as a flyer, can be downloaded from here.


Declining or Resigning

Whilst it is up to each practitioner to decide for themselves whether to join (or remain in) the new network, many osteopaths feel so strongly about these issues that they believe that it is not in the best interests of their patients to remain as Bupa “recognised providers” .A substantial number of osteopaths resigned en masse on “Bupa Resignation Day” on Friday 13th July 2012, and many more have joined them since. See the “Latest News” page for more information

Should you decide to join them, the most effective way of doing this is in writing to the address below. However, it is important that your letter includes an account of your reasons for resigning.


Dr Natalie-Jane MacDonald
Medical Director
BUPA Health & Wellbeing UK
Willow House
TW18 3DZ

or you can e-mail
This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you, in anticipation, for your support of this protest.


  • Comment Link Moraig Goodwin Thursday, 12 July 2012 20:05 posted by Moraig Goodwin

    As a relatively newly qualified osteopath, I have spent the last 5 years explaining to patients that I am not BUPA registered. So this, my 5th year of practice, I was eagerly awaiting my chance to join! Having read the details of the contract on offer, however, I am offended by their treatment of our profession and I shall not be seeking to register with BUPA, for reasons of both finance and principle.

  • Comment Link Ercilia De Marco Thursday, 12 July 2012 19:29 posted by Ercilia De Marco

    Please remember that your Bupa patients might ended up coming back to you once they feel that your care is needed. So far my Bupa patients have told me that they will continue to see me despite of my resignation.

  • Comment Link Katie Brewster Thursday, 12 July 2012 19:26 posted by Katie Brewster

    Following on from others' comments that BUPA may be in difficulty it might be of interest to share with you that we received a letter from one of the specialist knee surgeons that we refer to complaining bitterly about BUPA. BUPA are telling patients who have been referred to him that he charges more than normal 'Mr Everything' orthopods and that BUPA thinks patients should see someone else. It's not their call and shows how much they know! If it was my knee, I'd rather have the guy who only does knees and gets excellent results consistently.

  • Comment Link Wells Thursday, 12 July 2012 19:17 posted by Wells

    We can't even get the Bupa callcentre to answer the phone! Been trying all afternoon.

  • Comment Link Katie Brewster Thursday, 12 July 2012 19:14 posted by Katie Brewster

    I became a provider against my better judgement only because a patient pleaded with me to become registered with them. As a practice we have already written to BUPA avising them of our wish to de-register - we have neither the time to jump through hoops nor the wish to sell ourselves and our patients short. I have no problem resigning as a provider with a company which treats its patients with so much contempt and which treats professionals in such an off hand manner. Thank you to Daryl and his colleagues for co-ordinating the response.

  • Comment Link Mary Bridger Thursday, 12 July 2012 16:33 posted by Mary Bridger

    Many of us may feel a further squeeze of earnings by opting out of BUPA , been a provider for 20 years,and will lose a few thousand a year,but want to support our professional autonomy.

  • Comment Link Alan J W Clemens Thursday, 12 July 2012 16:11 posted by Alan J W Clemens

    Hurrah it is gratifying to see us all standing firm for once. Shame on the Bupa admin.This time maybe they will take note.
    Alan Clemens

  • Comment Link Alison Huxtable Thursday, 12 July 2012 14:54 posted by Alison Huxtable

    I shall be resigning from BUPA on Friday 13th July after eleven years as a provider. The terms and conditions are unacceptable and we as a body are being treated shamefully.

  • Comment Link steve palmer Thursday, 12 July 2012 14:21 posted by steve palmer

    Just resigned.

  • Comment Link Gerry Gajadharsingh Thursday, 12 July 2012 13:03 posted by Gerry Gajadharsingh

    Apologies for the typos and poor grammar in my post, that's what you get for using voice recognition software and not checking it!


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