Bupa Osteopaths

Bupa Changes - Osteopath Information

What does it mean?



Late this April, Bupa recognised providers received a letter, inviting them to join a new Osteopath & Chiropractors Network. The only way to continue their recognition is to join this network, but the new terms & conditions will fundamentally change the relationship, not only between the insurer & the practitioner but also between the practitioner and their insured patients.

Current Petition Count

Osteopaths signed petition:
Osteopaths opted out of the new Bupa Osteopathy Network:
Patients signed petition:

Bones of Contention

The main problems with the new terms & conditions relate to

(a) Fees
(b) Extra administration
(c) Loss of professional autonomy

Although the issue of fees seems to be a problem primarily in areas of the country where it is more expensive to practice, the others affect ALL osteopaths, regardless of where they work.


Under the new network, Bupa are offering many osteopaths lower fees to treat their members than they are paying at present. Nearly half of all UK osteopaths practice in London & the Southeast, where both the cost of living & running a practice are much greater than in other regions of the UK. For this reason, osteopathic fees tend to be higher in these areas than in other areas of the country. It is in these areas that the greatest discrepancy seems to be occurring between what osteopaths are charging & what Bupa is prepared to offer.

Not only that, but patients will not be allowed to “top up” the difference between what an osteopath charges & that covered by Bupa. They are also taking control of if, and when, osteopathic fees will increase & by how much.

Extra administration

Bupa will require a report twice a year from each member of the new network that is, in effect, a written clinical audit of seven different aspects of your practice. Even more time-consuming will be, on demand, providing them with clinical outcome data. This will involve giving assessment questionnaires to every patient and compiling the data – a major research project in itself.

Loss of professional autonomy

Osteopaths will not be allowed to decide for themselves what treatment each patient needs, but agree to follow predetermined treatment protocols – “Bupa published care pathways”. You will also be required to give Bupa access to your patient records.

Although Bupa claim that they do not intend to interfere in clinical decision-making, the GOsC has raised concerns with Bupa about whether complying with these terms & conditions could potentially lead to a breach of the Standards of Practice (OPS). See the “Latest News” page for more information.

The full version of the Terms & Conditions for joining the Bupa network are available from their website here.

and an account of the potential impact of these on your practice can be downloaded from here.


What can I do about it?

1. If you are an osteopath please show your support by joining our online petition:


2. Encourage the BOA in its efforts to negotiate with Bupa Bupa by participating in their national survey of osteopaths’ opinions about the Bupa Osteopathic Network. It is open to ALL osteopaths that practice in the UK. See the “Latest News” page on how to do this

3. Write to your patients informing them of the situation & encouraging them to complain to Bupa (especially those in corporate schemes).

4. Spread the word. Talk about this issue to colleagues, send the address of this website to them by e-mail, Facebook, Tweet or use the add-this link at the top of the page.

5. Copy all the code in the box below and get your website manager to add it to a html page on your site. This will encourage your patients to visit this site:

6. Submit a comment to the Competition Commission about Bupa’s behaviour & how it is limiting patient choice. See the “Latest News” page on how to do this

7. Consider declining, or resigning from, the new Bupa Osteopathy Network as so many of your colleagues already have. See the “Latest News” about the massive response to “Bupa Resignation Day”


Writing to Patients

Bupa is most likely to listen to its policyholders as, after all, they are the ones who pay the premiums. That is why it is essential that we contact all our patients who have Bupa cover. Patients on corporate schemes, which provide a large chunk of Bupa’s income, could get the person who administers the health insurance involved. A few corporate schemes backing us would really make Bupa think again. A draft letter to patients is available to download from here.

A draft letter of complaint that can be adapted by each patient can be downloaded from here.

A poster for your waiting room, that can also be used as a flyer, can be downloaded from here.


Declining or Resigning

Whilst it is up to each practitioner to decide for themselves whether to join (or remain in) the new network, many osteopaths feel so strongly about these issues that they believe that it is not in the best interests of their patients to remain as Bupa “recognised providers” .A substantial number of osteopaths resigned en masse on “Bupa Resignation Day” on Friday 13th July 2012, and many more have joined them since. See the “Latest News” page for more information

Should you decide to join them, the most effective way of doing this is in writing to the address below. However, it is important that your letter includes an account of your reasons for resigning.


Dr Natalie-Jane MacDonald
Medical Director
BUPA Health & Wellbeing UK
Willow House
TW18 3DZ

or you can e-mail
This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you, in anticipation, for your support of this protest.


  • Comment Link S.Procter Friday, 13 July 2012 20:02 posted by S.Procter

    I get where you are coming from regards BOA in this situation, just would like to say that the time I required some assistance a while ago now, I found them to be very helpful and reassuring. I
    was very grateful. I too have resigned from Bupa and I am proud to be a part of this outstanding profession!

  • Comment Link Brian Lewis Friday, 13 July 2012 19:53 posted by Brian Lewis

    I note that many of you experienced problems with submitting e-mails to the BUPA e-mail address or did not get confirmations.

    I sent my e-mail at 11.17 a.m. and got an immediate confirmation.

    Perhaps their system was being overloaded - which was, in some way, an objective of everyone resigning at the same time.

    Well done everyone!

  • Comment Link Anon Friday, 13 July 2012 19:42 posted by Anon



  • Comment Link Alex Lubel Friday, 13 July 2012 18:51 posted by Alex Lubel

    I've done the deed but do not feel good about it. It was a necessary action but as I'm sure most of us feel, a regrettable one.

    One wonders whether BUPA have purposefully facilitated this action with a view to clearing the deck's before instigating more attractive T's & C's for those of us who have chosen to remain associated to them. Just a vaguely paranoid thought!

  • Comment Link Roger Giddings Friday, 13 July 2012 18:49 posted by Roger Giddings

    Just to confirm I have resigned from BUPA after about 15 years with them.

  • Comment Link Simon Allison Friday, 13 July 2012 16:58 posted by Simon Allison

    Today I declined the offer to join the osteopathic network. Congratulations to the profession for its collective response.

  • Comment Link Emma Poole Friday, 13 July 2012 16:26 posted by Emma Poole

    The resignation letter took me longer than I had thought in order to cover the numerous issues that I had with their proposal.

    I trust that as a profession we can maintain this momentum to ensure that we can get BUPA to understand the severity of their actions and I would encourage others who have not yet resigned that there is still time to do so.

  • Comment Link Mardi Jamieson Friday, 13 July 2012 16:11 posted by Mardi Jamieson

    Have just emailed and opted out on behalf of myself and two associates, who will also be writing separately. Have one patient who runs the HR for her (large) company complaining to bupa...lets keep it up

  • Comment Link Sarah Jane Marshall Friday, 13 July 2012 15:24 posted by Sarah Jane Marshall

    Email sent and opted out. Thanks for all the time and effort you have put in.

  • Comment Link Jon Wills Friday, 13 July 2012 14:53 posted by Jon Wills

    I thought BUPA had said that 75% of osteopaths had signed the new contract....I don't think so! Would that be yet another lie that we've been fed? I have already persuaded one patient to leave BUPA and I will do all in my power to continue this mission for the remainder of my osteopathic career. I think that we should also gently encourage our colleagues who have signed up to think again.


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